Assistance for literature research – satisfaction survey

The University Library of Medicine conducted a satisfaction survey for persons who received support for their scientific literature research. The online and anonymous survey covered the year 2018.

With a response rate close to 53%, the results are encouraging. More than 80% of participants indicated that they consider that this service has greatly contributed to the success of their research project. More than 9 out of 10 recipients would definitely recommend the service.

The improvements to be considered regard speed of processing, clarity of reporting and visibility of the service. Furthermore, 85% of the respondents had requested this research support for the first time in 2018.

We would like to warmly thank the survey participants for allowing us to improve our service.

Summary of the results of the satisfaction survey (in french)

More information about the personalised assistance for literature research offered by the CHUV libraries (in french)

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Published: 23.05.2019